Privacy Policy

Last updated: 19th August 2026

Ace Rendering Specialists ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect through www.acerendering.co.uk, how we use it, and your rights regarding it.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact details Ace Rendering Specialists [registered/trading address] Email: info@acerendering.co.uk Phone: 01622 947167 / 07908 201588

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1. Information We Collect‍ ‍

We collect personal data when you:

  • Submit an enquiry through our website contact form (name, email address, phone number, property address, and any details you provide about your project)

  • Contact us via WhatsApp (phone number, name, and message content)

  • Call or email us directly

  • Browse our website (via cookies and analytics — see Section 3)‍ ‍

We do not collect payment or financial information through our website.

2. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide quotes

  • Arrange and carry out site visits and rendering work

  • Maintain records of client communications and projects

  • Comply with legal and accounting obligations

  • Understand how visitors use our website, to improve it

Legal basis: We process your data on the basis of legitimate interest (responding to enquiries, running our business) and, where you request a quote or service, to take steps towards entering into a contract with you.

‍We do not use your data for automated decision-making or profiling.

3. Cookies and Analytics

Our website uses Google Analytics to understand how visitors use our site (e.g. pages viewed, time on site, general location). Google Analytics uses cookies to collect this information anonymously/pseudonymously.

You can control or disable cookies through your browser settings. Disabling cookies may affect some site functionality but will not prevent you from browsing or contacting us.

For more on how Google uses data, see Google's Privacy Policy.

4. WhatsApp‍ ‍

If you contact us via WhatsApp, your phone number and message content are processed by WhatsApp/Meta in accordance with WhatsApp's Privacy Policy, as well as by us to respond to your enquiry. We retain WhatsApp conversations for as long as reasonably necessary to manage your enquiry or project. ‍

5. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Trusted subcontractors or suppliers directly involved in delivering your rendering project, where necessary

  • Our accountant or bookkeeper, for invoicing purposes

  • Service providers who support our website and communications (e.g. Squarespace, Google, WhatsApp/Meta), who process data on our behalf

  • Authorities, where required by law

6. Data Retention

We retain enquiry and client data for as long as necessary to fulfil the purpose it was collected for, and afterwards as required for accounting, legal, or warranty purposes (typically up to 7 years for financial records). Website analytics data is retained according to Google Analytics' standard retention settings.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data ("right to be forgotten")

  • Object to or restrict certain processing

  • Request a copy of your data in a portable format

  • Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at info@acerendering.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.‍ ‍

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Changes to This Policy‍ ‍

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at:

Email: info@acerendering.co.uk
Phone: 01622 947167 / 07908 201588